Welcome to Cheap Saddle Shop’s FAQ page! As fellow equestrians, we understand you might have questions about our products, shipping, and services. Below you’ll find answers to our most common inquiries. Happy trails!
About Our Products
What types of equestrian products do you sell?
We specialize in high-quality equestrian gear including:
- Riding boots (Ankle boots, Ariat boots, Dressage boots, etc.)
- Horse tack (Bits, bridles, breastplates, martingales)
- Protective gear (Charles Owen helmets, brushing boots)
- Riding apparel (Chaps, baseball caps, belts)
- And various accessories for both rider and horse
Are your products suitable for competitive riding?
Absolutely! Many of our products like Charles Owen helmets and dressage boots meet competition standards. For competition gear, we recommend ordering at least 3 weeks in advance using our Standard Shipping option.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This allows you to track orders, save your information for faster checkout, and view order history.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Shipping & Delivery
What are my shipping options?
We offer two shipping methods tailored for equestrians:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arrives in 10-15 business days after dispatch
- Free Economy Shipping (orders over $50 USD): Via EMS, arrives in 15-25 business days after dispatch
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. All international orders include calculated customs and import fees at checkout for complete transparency.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with:
- Your tracking number
- Estimated delivery date
- Carrier contact information
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in their original packaging with all tags attached. Please contact our rider-support team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
Contact & Support
How can I contact customer service?
Our rider-support team is available via email at [email protected]. For urgent needs (especially regarding competition gear), please contact us before ordering and we’ll do our best to accommodate special requests.
Where is your physical location?
Our headquarters is located at 2939 Shinn Avenue, EL PASO, US 79901. While we primarily operate online, we treat every order with the same care as if you were shopping at our local tack shop.
Still have questions? Don’t hesitate to reach out to our friendly rider-support team. At Cheap Saddle Shop, we’re committed to helping you find the perfect equestrian gear with smart shipping solutions!