At Cheap Saddle Shop, we’re committed to delivering your equestrian essentials with the same precision and care you’d expect from premium brands like Ariat boots and Charles Owen helmets. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

We offer two reliable shipping options to serve our global customers (excluding certain Asian and remote regions):

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Note: Delivery times may vary depending on customs processing in your country. International customers are responsible for any customs duties or taxes.

Our Hassle-Free Returns Policy

We understand that equestrian gear needs to fit perfectly – both for you and your horse. That’s why we offer a straightforward returns process for most items within 15 days of delivery.

Step-by-Step Return Process

  1. Request Authorization
    Email [email protected] within 15 days of delivery with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer an exchange or refund
  2. Package Your Items
    Once approved, securely repackage items with all original tags and packaging. Include the original packing slip.
  3. Ship Back to Us
    Mail to:
    Cheap Saddle Shop Returns
    2939 Shinn Avenue
    EL PASO, US 79901

    We recommend using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchanges will be shipped once the return is processed, with the same shipping options as original orders.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-fitted items (specialty bits like Acavallo or Beris bits, made-to-order tack)
  • Personalized products (monogrammed belts, engraved bit accessories)
  • Hygiene-sensitive items (ear plugs, certain grooming tools from our accessories range)

Sample Return Request Email

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Saddle Shop Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

  • Item(s) for return: [Product Name, Size/Color if applicable]
  • Reason for return: [Fit/Quality/Description Error/etc.]
  • Preferred resolution: [Refund/Exchange for [Product Name]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

International Returns

For our global customers:

  • Customs/duties fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges
  • Return shipping times vary by location

Need Assistance?

Our rider-support team is ready to assist at [email protected]. We’re committed to making your return process as smooth as a well-executed dressage movement.

Happy Riding,
The Cheap Saddle Shop Team