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Welcome to Cheap Saddle Shop (“we,” “us,” or “our”) at www.proequestrianshop.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

Our Commitment: We’re dedicated to providing quality equestrian products—from Ariat boots to Charles Owen helmets—with the same care you’d expect from premium brands, at affordable prices.

1. User Responsibilities

As a valued customer, we ask that you:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use our products for their intended equestrian purposes only
  • Comply with all applicable laws and regulations regarding equestrian equipment use
  • Review product descriptions carefully before purchase, especially for fitted items like Acavallo or Beris bits

2. Products and Services

Product Descriptions

We take care to accurately describe our equestrian products including:

  • Riding apparel (chaps, ankle boots, dressage boots)
  • Horse tack (bridles, breastplates, martingales)
  • Safety gear (Charles Owen helmets, brushing boots)
  • Accessories (bits, bandages, boot accessories)

Colors may vary slightly due to monitor settings. Sizing charts are provided for guidance, but we recommend consulting manufacturer guidelines for premium brands like Ariat.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Custom-fitted items (specialty bits, made-to-order tack)
  • Personalized products (monogrammed belts, engraved accessories)
  • Hygiene-sensitive items (ear plugs, certain grooming tools)

3. Ordering and Payment

Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You’ll receive shipping confirmation with tracking when your order dispatches

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. We use industry-standard encryption for all transactions.

Shipping

We ship worldwide (excluding certain Asian and remote regions):

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

International customers are responsible for any customs duties or taxes.

4. Returns and Refunds

Our Hassle-Free Return Policy

Most items can be returned within 15 days of delivery:

  1. Email [email protected] within 15 days with:
    • Order number
    • Items for return
    • Reason for return
    • Refund or exchange preference
  2. Once approved, securely repackage items with original tags and packaging
  3. Ship to: Cheap Saddle Shop Returns, 2939 Shinn Avenue, EL PASO, US 79901

Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method
  • Timing:
    • Credit cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

5. Intellectual Property

All content on our website—including text, graphics, logos, and product images—is our property or used with permission. You may not:

  • Reproduce, distribute, or modify any content without express written permission
  • Use product images or descriptions for commercial purposes
  • Use our brand names (Cheap Saddle Shop, proequestrianshop.com) in ways that suggest endorsement

Brand names like Ariat, Charles Owen, and Acavallo are trademarks of their respective owners.

6. Liability Limitations

To the extent permitted by law:

  • We’re not liable for incidental or consequential damages from product use
  • Our total liability is limited to the purchase price of the product in question
  • We’re not responsible for delays beyond our control (customs, weather, etc.)
  • Equestrian sports carry inherent risks—proper safety gear should always be used as directed

7. General Provisions

Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

Governing Law

These terms are governed by the laws of Texas, USA. Any disputes will be resolved in El Paso County courts.

Contact Us

For questions about these Terms and Conditions:

Cheap Saddle Shop
2939 Shinn Avenue
EL PASO, US 79901
Email: [email protected]

Happy Riding! We’re committed to serving the equestrian community with quality gear and outstanding service. Ride safe and enjoy your equestrian adventures.

– The Cheap Saddle Shop Team